A landmark development along the Thames has just been approved: Custom House, a Grade I-listed building on Lower Thames Street formerly occupied by HM Revenue & Customs, will be transformed into a 179-room luxury hotel.
Owner Jastar Capital, via its subsidiary Custom House City, has secured planning permission after submitting revised proposals earlier in 2025.
Built in the early 19th century, Custom House has a long history tied to the Port of London; it has housed customs operations since the early 1800s, was heavily modified after wartime damage and successive rebuilds, and most recently served as HMRC offices until left vacant in 2021.
The hotel scheme, designed by Orms and Richard Griffiths Architects, includes more than just guest rooms. It will offer spa and wellness facilities, dining and F&B venues, plus historic interior spaces (notably the Tidewaiters and Long Rooms) opened for community or cultural use.
One of the most visible public benefits is the reuse of the existing car park and removal of security railings to create a riverside plaza of about 25,900 sq ft, offering open pedestrian access along the Thames that has long been fenced off.
Once complete, the conversion is expected not only to preserve and shed new light on the building’s heritage, but also to open up this stretch of riverfront for daily use by Londoners and visitors alike.